General terms and conditions of sale

Version in use on 06/09/2020


The present general terms and conditions of sale govern the relationship between: Olivier DESSY and Marie-Béatrice GEORGES exercising an activity of creation of decorative objects under the name of - CREATIONS L'ARTISANE - 3, Route de Longwy L-4830 Rodange - VAT LU24728543, and any person, referred to as "the client", making a purchase of articles via the online shop accessible at the address The client declares that he/she has full legal capacity to enter into a contract with LES CREATIONS L'ARTISANE.

Definitions :

The following words or expressions shall have the following meanings hereunder:

Internet Boutique: shall designate the section 'Boutique' on the Internet site of LES CREATIONS L'ARTISANE 's Internet site where the Products are presented and sold to clients.

Sales Order: shall designate the sales contract concluded between and the client of 's Internet Boutique.

Product Index Card: shall designate all existing information pertaining to a product furnished by at the time said product is marketed on the Internet Boutique.

Products: shall designate all goods sold by on 's Internet Boutique by Les Créations L'Artesane.

Transaction: shall designate all operations pertaining to the payment of the Product(s) ordered by .

Article 1 - Object

The purpose of the General Terms contained herein is to define the terms and conditions according to which LES CREATIONS L'ARTISANE offers and sells Products to its clients. These General Terms and Conditions of Sale shall prevail over any other terms and conditions contained in any other document, unless a prior, express and written exemption has been granted.

Article 2 - Acceptance of the conditions

The client acknowledges having read and understood the General Terms contained herein at the time the Sales Order was placed, and expressly declares that he/she accepts them unreservedly. The present General Terms shall govern the contractual relationship between LES CREATIONS L'ARTISANE and its clients, and are accepted by both parties without reservation.

Article 3 - Products

The products offered by the company LES CREATIONS L'ARTISANE through its website in the 'Boutique' section are immediately available to its customers. However, all products marketed by the company LES CREATIONS L'ARTISANE may or may not necessarily be sold online. Translated with (free version)

Article 4 - Order

LES CREATIONS L'ARTISANE will confirm the client's acceptation of his or her Sales Order by sending a confirmation message to the client's e-mail address given by the client. The sale shall only be concluded once payment has been received for the Sales Order. LES CREATIONS L'ARTISANE reserves the right to refuse or cancel any Sales Order placed by a client in the event of the client's insolvency, or in the event of total or partial non-payment of the Sales Order in question, or in the event of a failed delivery or litigation pertaining to a previous Sales Order. The client is exclusively responsible for any information that he or she provides when making the Sales Order. shall in no way be held responsible for any typing errors made by the client as concerns, notably, the recipients shipping address etc., thereby causing delays or total hindrance to ship the Product(s).

Article 5 - Delivery

Once the Sales Order has been confirmed, and subject to full payment of the Product(s) ordered by the client, LES CREATIONS L'ARTISANE will ship the Product(s), under responsibility, to the client or recipients address within a maximum period of five (5) days following the receipt of payment by bank transfer or credit card. All Products set out in the Sales Order transmitted to LES CREATIONS L'ARTISANE are strictly reserved for personal use by the client or the recipient explicitly mentioned under the recipient address information. If necessary, the client will ensure that all taxes, rights and/or other shipping charges, including the Products themselves, are paid upon receipt of goods; it being understood that shall in no way be held responsible for making said payments. The clients or recipients of the Products shall refrain from making any partial or total resale of the Products. The Products will be shipped via bpost or Mondial Relay. Our delivery rates are specified on the order summary and during e-mail exchanges. In the event of a delay in delivery exceeding seven (7) days, the Customer may, if he so wishes, and except in cases of force majeure, terminate the sales contract by registered letter with acknowledgement of receipt. However, this right must be exercised within sixty (60) working days from the delivery date initially stipulated in the contract.

Article 6 - Withdrawal

The client disposes of days following the receipt of the Products ordered to return said Products to LES CREATIONS L'ARTISANE for exchange or reimbursement. In this case, the client must return the Products in new and undamaged condition, along with all accessories, instruction manuals and documentation to the following address Olivier Dessy - 3, Route de Longwy L-4830 Rodange Luxembourg. In the event that the client exercises his/her right to cancel the contract, LES CREATIONS L'ARTISANE will reimburse the sums paid by the client, free of charge, with the exception of the return shipping costs. Reimbursement is due within a maximum period of fourteen (14) days.

To exercise your right of retraction, we invite you to contact us using the following contact form  Contact us  You will receive a retraction form to complete and attach to your package containing the item(s) to be returned.

Article 7 - Prices

The price is expressed in Euro (€) VAT LU 17% included. The price indicated on the Product Sheets does not include transport costs. The price indicated in the Order confirmation by e-mail is the final price expressed inclusive of all taxes. This price includes the price of the Products, the handling, packaging and storage costs of the Products, transport costs and commissioning costs. 

Article 8 - Payment

The price invoiced to the client is the price indicated on the Sales Order confirmation sent by LES CREATIONS L'ARTISANE. The price of the Products is payable in cash by one of the means of payment available on the site on the day the Sales Order is placed. At the client's request, a paper invoice will be sent to the client.

Methods of payment :

- In cash on collection of the order by the client.

- By bank transfer in euros whose account details and iban code will be indicated to the buyer if he chooses this method of payment.

- By credit card via our secure partner MyPos: directly via the shopping basket after validation of the order. No banking information concerning the buyer is transmitted via the online site, and all payments are therefore completely secure.  

An invoice is systematically sent by e-mail to the buyer with the order placed.

Article 9 - Applicable law

These general terms and conditions of sale are subject to Luxembourg law. Translated with (free version)

Article 10 - Liability

The company LES CREATIONS L'ARTISANE shall not be held liable for bodily or material damages incurred to any third party resulting from improper functioning or use of the Products. The liability of LES CREATIONS L'ARTISANE shall in any event be limited to the Sales Order price. In the event of difficulties in enforcing the present contract, the client and the company LES CREATIONS L'ARTISANE reserve the right to seek an amicable solution before launching any legal procedures.

Article 11 - Warranty

In all cases, LES CREATIONS L'ARTISANE cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of reception. The liability of the company LES CREATIONS L'ARTISANE shall be systematically limited to the value of the Products held liable at the date of sale, and with no possibility for filing claims against the brand name or Product manufacturer. Whatever the case may be, the client benefits from the legal warranty pertaining to eviction and latent defects set forth in articles 1625 et seq. of the French Civil Code. The customer may contact LES CREATIONS L'ARTISANE using the contact form.

Article 12 - Legal information

The personal information collected for the purposes of distance selling is compulsory, this information being essential for the processing and routing of orders, the establishment of invoices and guarantee contracts. Failure to provide this information shall result in the non-validation of the Order. The client has the right to access, modify, rectify and delete any personal data concerning him/her (article 34 of the law of 6 January 1978). This right may be exercised by contacting LES CREATIONS L'ARTISANE. Moreover, the company LES CREATIONS L'ARTISANE undertakes not to communicate, whether free of charge or in exchange of payment, the contact details of its clients to third parties.

Copyright and reproduction rights

The photos of the online shop LES CREATIONS L'ARTISANE are protected by copyright. Any total or partial reproduction of this site by any process whatsoever, without express authorisation, is prohibited and constitutes an infringement punishable under the articles of the intellectual property code. Translated with (free version)